📄 Terms & Conditions (Website & Store Policy)

Last updated: December, 2025

 

Welcome to Familiar. By using our website or placing an order, you agree to the following Terms & Conditions.​

 

🛍️ 1. About Our Store​

Familiar is a UAE-based small business offering merchandise.

All items are produced in limited quantities and may vary slightly in color, finish, or texture due to screen display and material variations.

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💳 2. Pricing & Payment

• All prices are shown in AED (United Arab Emirates Dirhams).

• Payments are securely processed through Wix Payments or Stripe.

• We do not store or have access to your full payment details.

 

🚚 3. Shipping & Handling

• We currently ship within the UAE only.

• Shipping/Handling rate: AED 30 (flat rate, nationwide).

• Orders are shipped using in-house delivery or external courier partners.

• Estimated delivery time: 2–5 business days, depending on your location.

• For full details, see our Shipping Policy.

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🔄 4. Refunds & Exchanges

• We do not offer refunds or exchanges, unless the item arrives damaged, defective, or incorrect.

• To report damage, contact us within 48 hours of delivery, with photos and your order details.

• For full details, see our Refund & Exchange Policy.

 

🎨 5. Product Information

• All images shown are for reference only. Colors may appear slightly different due to lighting, screen settings, or product materials. Sizes, colors, and finishing details may vary slightly.

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📌 6. Order Changes or Cancellations

• Once an order is placed, it cannot be modified or cancelled unless approved before shipping.

• Orders that have already been shipped cannot be canceled.

 

🔐 7. Privacy

• Your personal information (name, address, phone, email) is used only to process your order and arrange delivery.

• We do not sell or share your data for marketing purposes.

• For full details, see our Privacy Policy.

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🔒 8. Intellectual Property

• All artwork, characters, designs, logos, and branding on this website are the property of Familiar.

• They may not be copied, reproduced, or used.

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📩 9. Contact Us

Have a question? We’re happy to help.

📧 Email: pr@familiar.ae

📱 WhatsApp: 0505221875

📍 Sharjah, UAE

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📝 10. Updates to Terms

We may update these terms & conditions occasionally. The latest version will always be available on this page.